Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
Issue was, before the poller was set up, the settings was to forward emails to a process model. Even though i disabled the rule, it was forwarding the emails to first PM. After the forwarding rule is deleted at mail server, poller started working as expected.In case if anyone else is facing the same issue, though will let you know the fixing part as well