Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.
Hello Mike Cichy
We want to use plugin to poll volume of mails from mailbox and below concerns are raised.
1) Does Plugin sends anything out of customer network in form of mails or any other way?
2)Any known security issues ?
3)Does it support multiple mailboxes ?
1) not sure what would constitute "outside of customers' network" since O365 is outside the network. Yes, it calls out to O365 and does inbox operations. Is it sending additional emails and such? No.
2) No.
3) Yes, but one at a time. You can string them serially, or better yet, set up a single mailbox for Appian to read, with other mailboxes "copied" (not sure of the right MS nomenclature here) to this single one. This reduces the overhead, speeds up the polling, and preserves all the email headers from the original inboxes. Customer's O365 admin should know how to set this up.
we are trying to poll emails, If anyone has documentation around how to setup mailbox permissions, Do we have to give full application level permissions to create keys, or is there a way to create keys for individual inbox. Security team was saying it gives permissions to all inboxes including user inboxes, if they give application level permission. any documentation or help would be appreciated.