Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.
We had a scenario on order processing management. Customer is sending his PO and appian is receiving this PO and Appian is sending ack and we are merging all this to and fro communication to one order id.
But now customer is using reply and sending another PO. It is merging with prev PO based on internet messaging id. How can I create another order though end user uses reply from his mail box.
Thanks
Don't think you can handle this automatically. Sounds like you already have logic to recognize replies - instead of merging the POs, kick it out to a human for exception handling.