Information
  • Author: Appian Corporation
  • Type: Plug-in (Function & Smart Service)
  • Support: This plug-in or utility is not supported by the author. The content is free to use with a licensed product, but it is made available as-is and Community supported.
  • Industry: All Industries
  • Compatible Version(s): 23.2
  • First Released:
  • Last Updated:
  • Cost: Free
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Home » AppMarket » MSGraph Email Poller

MSGraph Email Poller

Overview

Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.

This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:

  • Reads the mailbox using the MS Graph API
  • Convert the email to an EML file stored as an Appian document; Item attachments (calendar invites, messages) are kept in the eml file, File attachments removed from it and stored separately in the document management system.
  • Store all email file attachments as separate Appian documents
  • Store all email metadata (subject, author, recipients, etc...) into a set of tables in the database

Key Features & Functionality

All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.

Anonymous
Parents

  • Are there any restrictions around which attachments can be saved? We're finding that emails with .eml files as attachments get successfully saved, but the .eml attachments are not saved. Attachments of other types are successfully saved. Thanks! 

  • in reply to neilc713

    .eml attachments are itemAttachment objects from MS Graph, do you have the boolean to save item attachments saved as docs turned to true?

  • in reply to Mike Cichy

    Thanks for the response Mike, we did not have this set correctly. As the other attachments were saving correctly we had assumed there must be a bug, but I can see in the documentation now that .eml and .cal etc have their own function switch. Thank you for pointing this out, I believe our issue is solved.

Comment
  • in reply to Mike Cichy

    Thanks for the response Mike, we did not have this set correctly. As the other attachments were saving correctly we had assumed there must be a bug, but I can see in the documentation now that .eml and .cal etc have their own function switch. Thank you for pointing this out, I believe our issue is solved.

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