Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.
Where do we use this getCustomFolderIds rule/function?
getCustomFolderIds(mailbox, "", exceptionFolderName, processedFolderName);In the plugin we are passing empty string for the mailbox folder to pull emails from.This can be configured in the main smart service and passed on to the subprocess.
Dear Team, great plugin, really helpful for our usecase! We are using the latest version 4.0.5. Our emails are going to the deleted folder after being picked up though we have the processed folder created. Any pointers to fix that?
Error writing mail to the database, that's what am receiving while running this smart service on the process model, not sure what configuration changes are required.
Hi Team,
Is there a way to get any more information from this plugin when it errors. Over the last two weeks, the plugin node is intermittently erroring when polling different mailboxes, but there errorMessage is either null or 'Error executing this request'. Backend Appian logs haven't shown anymore information. Struggling to find what could be causing this plugin to error.
Thanks
Hey gaurav, were you able to figure out the issue.I got the same error right now. I've the same tenant for almost 6 months and nothing changed on O365 and validated the credentials. Not sure if i need to create a new Azure agent.
It would be helpful if you could provide how/what fixed your issue.
Sri
Ok, thank you very much!
Yes, this is expected. as receiver of an email you cannot see who is in the BCC. That column is therefore always empty
Hello,
We have detected that the plugin does not store in the APP_MAIL_POLLER table, column BCC_EMAIL, the recipient that arrives in BCC. Is this a normal behavior?
Regards,