NextWave EUC Manager

Overview

Typical problems associated with End User Compute are listed below and for businesses, each of these issues carry negative regulatory, operational and profitability consequences along with the high cost of manual operations.

Cost: Manual effort with follow, configure and extract the results each time of execution Operational.

Risk: The manual steps required can easily be missed, executed in the wrong order or a simple cut and paste error resulting in incorrect outputs that require reconciliation and investigation if caught.

Operational Resilience: Process is typically run by SMEs so if there is a site outage or the individual is unavailable the timeline for the required outputs is put at risk.

Change Friction: Changes require upgrading, testing and validation requiring the line staff to dedicate time which can delay projects and add to change costs.

Opacity: Frequently critical business logic is embedded and not fully understood by strategic change initiatives requiring rework or work arounds, potentially resulting in further End User Computes.

Business Logic Knowledge: Rarely documented and evolves over time and new owners but these owners may not have the same level of technical skill to maintain or understand the process.

Lack of audit trail: Any audit trail from an End User Compute is reliant on the operator to execute which is error prone in itself.

Fragility: dependent on absolutely the same structure of data being received and have poor / non-existent error handling so any changes can generate incorrect outputs or require advanced technical skills to resolve.

Lack of scalability: do not tend to scale well with either volume or increase in required frequency.

Key Features & Functionality

A flexible case management in Appian that orchestrates the capture, triage and lifecycle management of EUC’s in an organization.
Framework to raise Issues, Risks and Actions against one or more EUC’s and track through their lifecycle.
Interactive & User-friendly dynamic reporting with configurable charts.
Automated management information and configurable SLA’s to keep control of the cases in-flight to cover, for example, aging and productivity.
Full audit information captured including transitioning of state and ownership including any raised issues, risks and actions.
Single place to view all the End-User Compute in the organization and its related Issues, Risks and Actions.

Benefits & Business Impact

The business outcome for this to provide an Appian case workflow to enable this and help organizations accelerate their EUC remediation programmes.
A fast and responsive user interface with above 95% of activities returning within 3 seconds to ensure a positive and frictionless user experience.
Summary and detailed management information available on each stage of the workflow to allow early identification of bottlenecks and delays.
Auto send e-mails to people as they are required to interact through the workflow such as reminder, escalation.
Ability to attach documents to an EUC such as evidence of testing.
Ability to hold notes against an EUC and send notifications to people.
Users can periodically request a review and re-approval of the EUC information based on the risk assigned.