Patient Engagement Solution


Disengaged patients are twice as likely to delay medical care and three times as likely to have unmet medical needs (Source: Health Affairs Journal). By strengthening patients’ roles in their health journeys, providers can improve their quality of care and boost patient health outcomes.

Our quick-setup solution makes it easy for medical practices, hospital networks, public health agencies, and providers to activate patients by improving health data visibility and access to resources – particularly for vulnerable populations. Health plans can use PES to improve medical management for high-risk members.

This solution can be white-labeled and branded for any organization.

Key Features & Functionality

  • Accessible, User-Centric Forms and Questionnaires: PES intuitively guides patients to complete medical forms and wellness questionnaires assigned by their providers. Questionnaires are available in multiple languages for improved accessibility.
  • Access to Critical Wellbeing Resources: Our solution connects to the country’s most comprehensive directory of social service organizations (inclusive of rural areas) to provide patients with referrals to both medical and non-medical wellbeing resources.
  • Instant Patient Transport Booking: PES integrates with Roundtrip, a patient transport coordination platform that allows patients and providers to book rides to and from in-person visits instantly.
  • AI-Powered Chatbot: Patients can ask questions about their health, wellness resources, and app navigation through an intelligent, ML-enabled chatbot.
  • A Unified, Holistic View of Patient Health Data: Our solution securely syncs with Electronic Health Records (EHRs) and connected health devices (pedometers, scales, etc.) to provide patients and doctors with a unified and up-to-date health record, accessible 24/7 on any device.

Benefits & Business Impact

  • For Providers: Providers get a single-pane, holistic view of a patients’ health data from both their Electronic Health Records (EHRs) and connected care systems, giving them a full picture of a patient’s wellbeing and how their lifestyle habits may impact it. Providers can assign questionnaires and forms to capture Patient-Reported Outcomes, which offer critical health insights. Integrations with a directory of social service organizations and a patient transportation platform equip providers with additional medical and nonmedical resources to help patients get the help that they need.
  • For Patients: Our solution provides a seamless digital healthcare experience that boosts patient engagement by unifying patient health data and wellbeing resources into a single, convenient platform, accessible via mobile, desktop, and tablet. Patients are more informed about their wellbeing with an integrated view of their health data from multiple channels. Users can access lifesaving resources 24/7 to get the help they need when they need it.

 2022 Appian Public Sector Partner Solutions Cup Winner
This award recognizes the winning solution from our annual Public Sector Partner Solutions Cup competition