PDF Tools

I just upgraded from 2.6.0 to 2.8.1, and "convert PDF to images" seems to have been broken completely instead of the "black background" bugfix -- now, it generates a list of image files but they're all empty files, not numbered, and don't display / download at all.

attn Michael Chirlin - just making sure you're tracking on this.

Michael Chirlin fyi:

Image Compression smart service is working as normal, both before and after updating PDF Tools to 2.8.2

PDF Tools 2.8.2 still fails to produce usable files when running the PDF to Image(s) smart service -- the output continues to be an unnumbered array of output files with zero file size.  Are you saying this should be fixed by another environment restart?  I want to make sure before asking Support to restart us again, since the last restart (on 2.8.1) didn't actually fix it.

Appian Support reverted me back to 2.8.1 last night then performed a restart after I was done with work for the day - testing out the PDF to Image smart service (back in the 2.8.1 version) this morning, it still has the "generates array of blank image files" issue.

I will now:

1. test the Image Compression smart service to see if it's broken or not
2. then, try to upgrade PDF Tools to 2.8.2 again
3. finally, try the two affected smart services again, and post another update here

Fixed now, should be able to deploy 2.8.2 from the admin console.  Let me know if you still have errors with the other smart services after a restart and I'll take a look.

Hold off on deploying this, it seems to be erroring from the admin console. I have a ticket looking into it.

ok, thanks - will a site restart also take care of the "plugin failed to deploy" error i'm now getting for 2.8.2?  (it happens whether i'm trying to update from 2.8.1 or after reverting to 2.5.2)

I've seen this error before and it was solved by restarting the site. I think it's due to the BundleActivator not running properly.

I've seen this error before and it was solved by restarting the site. I think it's due to the BundleActivator not running properly.

Michael Chirlin fyi:

Image Compression smart service is working as normal, both before and after updating PDF Tools to 2.8.2

PDF Tools 2.8.2 still fails to produce usable files when running the PDF to Image(s) smart service -- the output continues to be an unnumbered array of output files with zero file size.  Are you saying this should be fixed by another environment restart?  I want to make sure before asking Support to restart us again, since the last restart (on 2.8.1) didn't actually fix it.

Appian Support reverted me back to 2.8.1 last night then performed a restart after I was done with work for the day - testing out the PDF to Image smart service (back in the 2.8.1 version) this morning, it still has the "generates array of blank image files" issue.

I will now:

1. test the Image Compression smart service to see if it's broken or not
2. then, try to upgrade PDF Tools to 2.8.2 again
3. finally, try the two affected smart services again, and post another update here

Fixed now, should be able to deploy 2.8.2 from the admin console.  Let me know if you still have errors with the other smart services after a restart and I'll take a look.

Hold off on deploying this, it seems to be erroring from the admin console. I have a ticket looking into it.

ok, thanks - will a site restart also take care of the "plugin failed to deploy" error i'm now getting for 2.8.2?  (it happens whether i'm trying to update from 2.8.1 or after reverting to 2.5.2)