Overview
Contains a collection of Functions and Smart Services under the Identity Management palette:
Smart Services:
Key Features & Functionality
Hello,
we are developing a process to reset the user's password when the password is expired or forgotten.
This is because the client's policy does not allows the default reset functionality by sending mail, in fact the client does not want allow this kind of email.
We used then your smart service "Create User With i18n" in order to reset a password but if we try to reset a password for an existing user, a message appears:
---------------------------The following fields have invalid characters [Username: J50344] *Name fields may only contain letters, numbers, whitespace, andthe _ or - special characters and username can only contain letters, numbers, and the following special characters: @ . _ - .It must not match an existing username regardless of case.-----------------------------------
We tried then to disable the user and try again the process, but the result was the same.
Could you please help to understand how to use this smart service to reset password ?
Thank you in advance, best regards, looking forward to hear from you.
This utility is not designed to reset passwords.
You're experiencing the error because it's trying to create a new user with the same user name as an existing user.