Rapid Claims

Overview

From the first claimant contact, through the final claim disposition and settlement, the Rapid Claims applications efficiently handles all processing workflow and task management, documents, estimates, claim diaries and fraud investigation tracking required to manage insurance claims.  This application provides efficient workflow and data collection functions to Insurance Claims Processing departments that may have outgrown the ability to handle large volumes of paper forms and documents or can no longer work around the limitations of legacy system tools.  It can co-exist with existing systems thereby enhancing user experience, providing document and data management capabilities and overall process work flow, without changing key systems of record for claimant data. 

The system provides rich functionality to address key claim processing challenges including the following features.

FNOL (First Notification Of Loss)
Customers expect responsive and empathetic service from their insurance providers when they file an insurance claim. Good customer service is one that is easy to communicate with and provides faster resolutions.
Our Rapid Claims application helps insurance companies quickly receive claims in their system. It provides multiple channels for the customer to report their loss or damage.

• Cut down claim intake time by streamlining the FNOL process with an Intelligent Contact Center - Customers can choose their preferred mode of communication.
  • Google Assistant - Anyone can use the JUNO, our assistant from the ease of their mobile phones and raise claims via voice to text features.
  • Phone Intake - Interactive Voice Response System(IVRS) helps the customer to know their new premium amount/due and also has an ability to lodge a claim.
  • ChatBot - Chat view can be integrated with the insurance company website to lodge a claim without filling any forms/papers manually.
  • Whatsapp - Integration with WhatsApp provides an easy and commonly used channel to communicate with their insurance companies.
• More Insights - Automatically provides the agent complete history of a customer, policy details, current, and past claims, last interactions and more, just based on their registered phone numbers.
• Automatic claim creation from email, google assistant(Juno), and ChatBot. No need to spend time on valid information, our system intelligently identifies the information and bypasses the intake process.

Key Features & Functionality

Claim Processing and Settlement
Managing property insurance claims with multiple systems and paper trails can be quite challenging, leading to errors, wasted time, and high operational costs. A customer-focused, easy to use, and agile claims management system can make all the difference! Vuram's Rapid Claims will make the entire process hassle-free. 

• Policy Systems - Rapid claims easily integrates with any policy system via the Appian’s integration object features.
• Optimized Property Visits Intelligence - The system provides the shortest and optimized path for an adjuster during property visits.
• Claim Diaries - Manage comprehensive claim diaries across multiple organizational roles with the ability to create new workflows as required to achieve issue resolution.
• Document Management - Upload and store all relevant documents for a claim including photographs and video files, and manage multiple versions and iterations of documents throughout the claims assessment process.
• Whatsapp/SMS Notification: Right from claim initiation, property visit, status updates, and settlement details are sent to the policyholder instantly.
• Damage Assessment - This module is flexible to handle and allocate the estimate for specific perils and its loss, they can define the reserve amounts and increase at any time with Claim manager approval and settle it to Policyholder, Vendor or Financial institute in parts.
• Reports - The system generates reports based on the different statuses of claims, total settlement value across all claims handled in the system and key performance indicators on the time taken by adjusters to resolve claims.

The Rapid Claims application also comes with a 100% fully automated Selenium-based regression testing suite.

Benefits & Business Impact

This application provides efficient workflow and data collection functions to Insurance Claims Processing departments that may have outgrown the ability to handle large volumes of paper forms and documents or can no longer work around the limitations of legacy system tools. It can co-exist with existing systems thereby enhancing user experience, providing document and data management capabilities and overall process workflow, without changing key systems of record for claimant data. The system provides rich functionality to address key claim processing challenges.

Videos showing chat intake and Google Assistant: