SFTP Smart Services

Hello Everyone,

I am having issues configuring 'Send file over FTPS'

I have:
1. Added the third party credentials to the admin console
a.Username
b.Password
c.Applied the plug in
2. Added the .pem file to the trusted sites
3. Process model created
a.Credentials pointed to third party
b.Hostname set to ="123.123.123.123"
c.Port number set to 990
d.Remote path set to ="\" (also have tried forward slash /)
e.Document to send i have picked anything from the KC

However all i get is 'There was an error opening the connection to 123.123.123.123;Connection closed without indication.'

The destination is a MS Azure FTPS 

I have had confirmation from the appian support desk they are table to telnet to the destination IP over port 990 with success

Any help would be very appreciated.

Note: (123.123.123.123 isn't real, just masking true address from here)

Thanks

Luke

Hi LukeVaughan

, Please try below

• Check if the same file is received using sftp tools like WinSCP.If it works please share the additional configurations if any made in WinSCP to achieve the connection
• Please share us the tomcat-stdout.log so we can identify the root cause of the issue

Hi LukeVaughan

, Please try below

• Check if the same file is received using sftp tools like WinSCP.If it works please share the additional configurations if any made in WinSCP to achieve the connection
• Please share us the tomcat-stdout.log so we can identify the root cause of the issue