SFTP Smart Services

Hi team!

Using 'Get Remote Directory Contents Over SFTP' smart service we´re seeing the following error:

2023-01-24 10:06:45,716 [ajp-nio-0.0.0.0-8009-exec-2111] ERROR com.appiancorp.process.engine.UnattendedJavaActivityRequest - An error occurred while executing activity: id=7559, classname=com.appian.ps.plugins.sftpsmartservices.GetRemoteDirectoryContentsOverSFTP
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: userMsg[error.sftp_conn=Error establishing SFTP connection. Confirm your hostname, username and password. See application server log for more details. Error Message: Session.connect: java.io.IOException: End of IO Stream Read]
at com.appiancorp.suiteapi.process.exceptions.SmartServiceException$Builder.build(SmartServiceException.java:145)
at com.appian.ps.plugins.sftpsmartservices.GetRemoteDirectoryContentsOverSFTP.createException(GetRemoteDirectoryContentsOverSFTP.java:203)
......................
Caused by: com.jcraft.jsch.JSchException: Session.connect: java.io.IOException: End of IO Stream Read
at com.jcraft.jsch.Session.connect(Session.java:565)
at com.jcraft.jsch.Session.connect(Session.java:183)
at com.appian.ps.plugins.sftpsmartservices.SFTPConfig.connect(SFTPConfig.java:179)
at com.appian.ps.plugins.sftpsmartservices.GetRemoteDirectoryContentsOverSFTP.run(GetRemoteDirectoryContentsOverSFTP.java:66)

Could you help us to identify the error?

This communication has been in working until last week, so we know that its not a problem with hostname/username/pw.

Thanks in advance.

Hello andrese378,

Have you upgraded the plugin in recent days? Check for the connection in WinSCP tool with the same credentials provided to smart service.

Thanks

Also we have tested the conection to the new customer ftp version in Filezilla and it works, the problem is in Appian.

Also we have tested the conection to the new customer ftp version in Filezilla and it works, the problem is in Appian.