Smart RecallPro

Overview

In the current Recall Management process, several challenges persist, including the need for efficient recall investigations hampered by fragmented data and communication channels. Teams often work in silos, leading to coordination issues and duplicated efforts. Complex recall decision-making processes are slowed by manual analysis, while maintaining regulatory compliance amidst evolving standards remains challenging. Ensuring part readiness across supply chains is crucial for expediting recall resolutions. Timely resolutions are paramount to minimize disruptions and uphold customer trust. Addressing these challenges requires integrated solutions that streamline data management, enhance collaboration, automate processes, and provide actionable insights for informed decision-making throughout the recall lifecycle.

Maantic’s Smart RecallPro streamlines recall investigations by integrating data and communication channels, breaking down silos between teams. It facilitates informed decision-making through automated analysis, ensuring regulatory compliance and part readiness. With real-time tracking and predictive analytics, it expedites resolutions, minimizing disruptions, and preserving customer trust.

Key Features & Functionality

Smart RecallPro solution, built on the Appian Platform, tailored to streamline the entire product recall life cycle across diverse industries such as aerospace, automotive, healthcare equipment manufacturing, and electrical equipment manufacturing. This solution offers a centralized hub accessible through intuitive portals, enabling stakeholders to report incidents and track the recall journey in real-time by leveraging automated email notifications and AI-driven chatbots.

The Key features are:

• Scalable to accommodate various Products
• Effective SLA management
• Role based access control
• Integration with ERP & SAP systems
• Auditability and traceability
• Correspondence
• Powerful analytics & reports
• Intelligent Document Processing

Major Personas are:

• Product Owners/Managers: Responsible for overseeing the product recall process, including initiating recalls, coordinating teams, and ensuring compliance.
• Quality Assurance/Compliance Officers: Ensure that recall procedures comply with regulatory standards and industry guidelines.
• Customer Service Representatives: Handle customer inquiries, complaints, and support throughout the recall process.
• Supply Chain Managers: Coordinate with suppliers and distributors to manage part readiness and logistics for recall execution.

Benefits & Business Impact

Smart RecallPro can help Manufacturer to manage seamlessly product recall life cycle.

Additional benefits are:

• Enable real-time data capture, analysis, and visualization, providing instant insights into the scope and severity of the recall, allowing quicker decision-making and improved recall planning.
• Assist in identifying patterns and trends in product defects, enabling proactive identification of potential recall issues and more accurate risk assessments.
• Intelligent automation streamlines recall workflows, reducing manual efforts, minimizing errors, and accelerating the recall process, leading to faster resolution and reduced costs.
• Integrated communication tools, Email bots, and chatbots facilitate efficient and personalized communication with customers, suppliers, and stakeholders, ensuring timely and consistent updates throughout the recall process.
• Mobile applications enable field agents, technicians, and stakeholders to access critical recall information and updates on-the-go, enhancing collaboration and ensuring a seamless recall process.
• Advanced recall management solutions help organizations stay up-to-date with evolving regulatory requirements, simplifying reporting and compliance tasks.
• Integration with other enterprise systems, such as ERP, CRM, and quality management software, allows for seamless data sharing and collaboration across departments during the recall process.
• Through post-recall evaluations and analysis, recall management enables organizations to identify lessons learned and feed the original requirements of the product to prevent similar issues in the future.