Task Management Smart Services

Overview

This Plug-in contains Smart Services for manipulating tasks in-process and Custom Functions for getting task metadata.

Smart Services included:

• Reassign
• Pause
• Resume
• Accept (on behalf of a user)
• Cancel
• Set Deadline
• Set Priority.

Key Features & Functionality

Custom Functions included:

• Get Accepted Time (getTaskAcceptedTimestamp)
• Get Assigned Time (getTaskAssignedTimestamp)
• Get Active Task IDs (getActiveTaskIDsForProcess)
• Get Active Task IDs in Status (getActiveTaskIDsForProcessInStatus)

Example use cases:

• Pause a task (mark as “on hold”) to resume at a specific time
• Reassign tasks for a user who is going on vacation
• Bulk reassign tasks for a user who is leaving the company or switching departments
• Allow a manager to bulk reassign tasks, and update their priorities and deadline

Note: Runs under its process context, so make sure your process has the appropriate privileges to pause/resume/cancel/etc the particular task.