Information
  • Author: Appian Corporation
  • Type: Plug-in (Function & Smart Service)
  • Support: This is an Appian supported plug-in. To the extent that this plug-in does not conform to its documentation, please submit a ticket to Appian Technical Support. Appian does not support customer-created customizations or outdated versions of the plug-in.
  • Industry: All Industries
  • Compatible Version(s): 6.5+
  • First Released:
  • Last Updated:
  • Cost: Free - Appian Supported
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Home » AppMarket » Task Management Smart Services

Task Management Smart Services

Overview

This Plug-in contains Smart Services for manipulating tasks in-process and Custom Functions for getting task metadata.

Smart Services included:

  • Reassign
  • Pause
  • Resume
  • Accept (on behalf of a user)
  • Cancel
  • Set Deadline
  • Set Priority.

Key Features & Functionality

Custom Functions included:

  • Get Accepted Time (getTaskAcceptedTimestamp)
  • Get Assigned Time (getTaskAssignedTimestamp)
  • Get Active Task IDs (getActiveTaskIDsForProcess)
  • Get Active Task IDs in Status (getActiveTaskIDsForProcessInStatus)

Example use cases:

  • Pause a task (mark as “on hold”) to resume at a specific time
  • Reassign tasks for a user who is going on vacation
  • Bulk reassign tasks for a user who is leaving the company or switching departments
  • Allow a manager to bulk reassign tasks, and update their priorities and deadline

Note: Runs under its process context, so make sure your process has the appropriate privileges to pause/resume/cancel/etc the particular task.

Anonymous
Parents

  • Hello Appian Support,

    We are encountering an issue with the “Task Smart Services” plugin, version 1.5.0. When we Reassign Task a task using this plugin, the expected task privileges (No Privilege) are not being applied correctly.

    This behavior is unacceptable, as the task becomes visible and actionable by groups that should not have access. This poses a security and process integrity concern.

    We kindly request your assistance in resolving this issue as soon as possible.

    Thank you for your support.

Comment

  • Hello Appian Support,

    We are encountering an issue with the “Task Smart Services” plugin, version 1.5.0. When we Reassign Task a task using this plugin, the expected task privileges (No Privilege) are not being applied correctly.

    This behavior is unacceptable, as the task becomes visible and actionable by groups that should not have access. This poses a security and process integrity concern.

    We kindly request your assistance in resolving this issue as soon as possible.

    Thank you for your support.

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