• This listing is archived.
Information
  • Author: Appian Corporation
  • Type: Plug-in (Component)
  • Industry: All Industries
  • Compatible Version(s): 23.1
  • First Released:
  • Last Updated:
  • Cost: Not Applicable
    * Cost information is not applicable since this listing is archived.
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Home » AppMarket » Twilio Communication

Twilio Communication

Overview

Quickly add voice capabilities or chat capabilities to your existing applications used to service your customers. Provide them with another way to reach you and have the ability to track the interactions with their customer data.

Good use cases:

  • HR servicing
  • IT Helpdesk
  • Student Engagement
  • Healthcare claims processing

Key Features & Functionality

  • Channel Capabilities for Voice, Chat, SMS
  • Availability controls to allow users to make themselves
  • Click to answer and Auto-answer options Interaction
  • Timer Hold/Mute Blind Transfer for Voice and Chat
  • Voice Warm Transfer
  • Conference Call
  • Ability to place a call
  • Record a voice call
  • Post interaction wrap up
  • Ability to populate the number to call from an Appian record
  • Necessary data save outs to do a screen pop of data
Anonymous

  • Plugins listed on the AppMarket undergo periodic review. Upon completion of a recent review, this listing has been archived. If you have any  questions, please contact us via  appmarket@appian.com.

  • This plugin is not loading the UI component and giving error : " 

    2024-02-06 07:43:04,825 [Appian AppianServerThreadPoolProvider 8910864] WARN  com.appiancorp.suiteapi.common.GlobalIdMapReturnConverter - Skipping translationSetDesignObject in return conversion of GlobalIdMap"

    How to overcome the error ?
  • v2.2.1 Release Notes
    • Updated Twilio APIs for Twilio Field and Twilio Manager Field components

  • Hi Team,

    We are trying to use Twilio Communications, we noticed that it needs a connected system and I could not find any connected system in the community. Do we have any connected system available for this communication component? Can you help us on resolving this issue?

    Thanks,

    Arun

  • Hello,

    I have set the record call parameter as true in fn!twilioAvailabity function. I am able to make and receive calls and see the call logs on twilio console but i am not able to see any call recordings.

    I checked with Twilio support, they informed that the call record parameter is passed as false in the API request received from Appian.

    I have set the callRecord parameter as true in the fn!twilioAvailabity function. I am not sure how it is passed as false to Twilio.

    Could you please help me on this?

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