Twilio Communication

Overview

Quickly add voice capabilities or chat capabilities to your existing applications used to service your customers. Provide them with another way to reach you and have the ability to track the interactions with their customer data.

Good use cases:

HR servicing
IT Helpdesk
Student Engagement
Healthcare claims processing

Key Features & Functionality

Channel Capabilities for Voice, Chat, SMS
Availability controls to allow users to make themselves
Click to answer and Auto-answer options Interaction
Timer Hold/Mute Blind Transfer for Voice and Chat
Voice Warm Transfer
Conference Call
Ability to place a call
Record a voice call
Post interaction wrap up
Ability to populate the number to call from an Appian record
Necessary data save outs to do a screen pop of data

Parents

lipsap over 3 years ago

Hello,

I have set the record call parameter as true in fn!twilioAvailabity function. I am able to make and receive calls and see the call logs on twilio console but i am not able to see any call recordings.

I checked with Twilio support, they informed that the call record parameter is passed as false in the API request received from Appian.

I have set the callRecord parameter as true in the fn!twilioAvailabity function. I am not sure how it is passed as false to Twilio.

Could you please help me on this?
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Comment

lipsap over 3 years ago

Hello,

I have set the record call parameter as true in fn!twilioAvailabity function. I am able to make and receive calls and see the call logs on twilio console but i am not able to see any call recordings.

I checked with Twilio support, they informed that the call record parameter is passed as false in the API request received from Appian.

I have set the callRecord parameter as true in the fn!twilioAvailabity function. I am not sure how it is passed as false to Twilio.

Could you please help me on this?
- Cancel
- Up 0 Down
- Reply
- More
- Cancel

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