We have a user complaining about login access issue, When tried reset password from Admin console it was saying - "Cannot login, user have reached maximum allowed number of concurrent sessions". And when user tried himself by clicking Forgot Your Password link and when open the reset link it shows - "Error: 401".
Is there anyway to kill the user's specific unused sessions apart from raising ticket to Appian Support Team?
Note: Tried closing browsers/ restart system and Clearing cache does not work.
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Did you give a try by resetting the password from the admin console?
You can directly deactivate the user, so you can kill the user's specific unused sessions .
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