Issue: "Cannot login, You have reached maximum allowed number of concurrent sessions "

Hi,

 

We have a user complaining about login access issue, When tried reset password from Admin console it was saying - "Cannot login, user have reached maximum allowed number of concurrent sessions".  And when user tried himself by clicking Forgot Your Password link and when open the reset link it shows - "Error: 401".

Is there anyway to kill the user's specific unused sessions apart from raising ticket to Appian Support Team?

Note: Tried closing browsers/ restart system and Clearing cache does not work.

 

Thanks,

Sumanth

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