Username changes

Hi Melwyn,

If Melwyn is present in your environment you cannot create another user with username melwyn. It will throw error "This username is not available". And as far as I know usernames cannot be modified once created.

You can do case insensitive search .

Thanks
Namrata

Hi namratak356 ,
AS you mentioned, while creating a new user account with different case is not allowed as it will throws validation "The username is not available". However if i logins with different case, it doesn't allows me to it as username is case sensitive.For instance: "Melwyn" account cannot be logged using "melwyn". so I want the username to be renamed/changed. I am not sure is there any way to modify/rename it.
Thanks,
Melwyn J

There is currently no way to modify an existing username and while the username is case-sensitive when entering credentials, it is case insensitive when adding new users.

Hey Melwyn,

If it is cloud enviornment, raise a support ticket with Appian to get the changes done for you.

Thanks and Regards,
Kumar Agniwesh

Hi Melwyn,

It is possible to update usernames, but you need to open a support case to get the appropriate script for your version. Once the script has been run you will also need to run update scripts against the database. The script can be resource intensive so it is recommended to run it off hours to make sure you aren't affecting end users in the environment. Additional details are available in a KB article here: community.appian.com/.../kb-1089-how-to-change-a-username-in-appian-on-premise-environments

As you mention kerberos, I am assuming you are on-premise with custom Sprint Security files. It is possible to configure kerberos authentication to ignore username case if your AD username and Appian username case don't consistently match. It requires customizing an authentication class so unless you will run into this issue with a lot of accounts it probably makes more sense to update the few Appian usernames.

Hi ericg329 ,
Thanks for you response.Above information really helps in terms of knowledge. As we are using the cloud server, we raised the service ticket to appian to rename the username as mentioned above.