Issue with quick install 18.2

Can you double check these steps: https://docs.appian.com/suite/help/18.2/Quick_Start_Installation_Guide_for_Windows_and_JBoss.html#part-six-adding-the-mysql-driver

Based on an initial error, it seems like JBoss can't find the MySQL Driver JAR. I guess either something is wrong with the module XML definition or maybe the driver isn't there.

Reference:

Caused by: java.lang.ClassNotFoundException: com.mysql.jdbc.jdbc2.optional.MysqlXADataSource from [Module "com.mysql.jdbc:main" from local module loader @16f65612 (finder: local module finder @311d617d (roots: C:\appian182\appian\bin\jboss\jboss-eap-6.4\modules,C:\appian182\appian\bin\jboss\jboss-eap-6.4\modules\system\layers\base))]

Hello howard

The first error that appears is the

16:11:04,298 ERROR [org.jboss.jca.core.tx.jbossts.XAResourceRecoveryImpl] (Periodic Recovery) IJ000906: Error during crash recovery: jdbc/AppianDS (Could not create connection): javax.resource.ResourceException: Could not create connection

The reason of that error is because of

Caused by: java.lang.ClassNotFoundException: com.mysql.jdbc.jdbc2.optional.MysqlXADataSource from [Module "com.mysql.jdbc:main" from local module loader @16f65612 (finder: local module finder @311d617d (roots: C:\appian182\appian\bin\jboss\jboss-eap-6.4\modules,C:\appian182\appian\bin\jboss\jboss-eap-6.4\modules\system\layers\base))]

So you might want to take a look at the driver (jar file) you installed and make sure is the appropriate.

And the configuration is correct.

As a note remember that if one configuration. Fails you jboss changes the name of the configuration to failed, so you might want to check the same on your jboss installation.

Hope this helps

Jose

Thank you both for your help.

I have now managed to get the server started and, although it looks as though it has started correctly (when I hit myFQDN:8080 it responds), when I do http:myFQDN:8080/suite nothing responds.

I have once again attached the output of starting jboss here - any advice would be greatly appreciated.

Thanks again for both coming back so quickly.

Kind regards,

Howard

https://pastebin.com/1gffVAbG

Taking a quick guess - it looks like JBoss can't deploying the suite WAR as it thinks its already loaded (which I don't think is the case based on the startup log and inability to access the /suite endpoint). As Jose mentioned, there are marker files that JBoss uses to deploy, and I think that's the culprit.

I would stop JBoss, then go into your <install>/ear folder and look for a file name suite.ear.<something> and rename it to suite.ear.dodeploy then start JBoss again.

Hi Justin,

Thanks for coming back again.

I have done as suggested and I am getting a different error now, I was wondering if you could take a look? I got this once, decided to uninstall appian and rebuild it with a new jboss directory and is coming up with the same issue:

https://pastebin.com/F6Ck0tm9

Many thanks for your help,

Howard

The error that jumps out to me is:

org.hibernate.connection.DatasourceConnectionProvider - Could not find datasource: jdbc/AppianDS13:32:59,136 INFO  [stdout] (ServerService Thread Pool -- 423) javax.naming.NameNotFoundException: jdbc/AppianDS -- service jboss.naming.context.java.jdbc.AppianDS

I would double check Step #5 in the guide: https://docs.appian.com/suite/help/18.2/Quick_Start_Installation_Guide_for_Windows_and_JBoss.html#custom-properties If that AppianDS value doesn't match what's in the ds.xml file under ../jboss/standalone/deployments/appian-mysql-ds.xml, then you can get that error. More info on the mysql db config files is here: https://docs.appian.com/suite/help/18.2/Configuring_Relational_Databases.html#mysql11

Thanks for the reply once again. I can confirm that these are both the same, unfortunately.

The contents of the appian-mysql-ds.xml is:

<?xml version="1.0" encoding="UTF-8"?>
<datasources xmlns="">www.jboss.org/.../schema">
<!-- System Datasource -->
<xa-datasource
jndi-name="jdbc/AppianDS"
pool-name="MySqlDS"
enabled="true"
use-java-context="false">
<xa-datasource-property name="URL">jdbc:mysql://localhost:3306/appian_schema?useOldAliasMetadataBehavior=true</xa-datasource-property>
<xa-datasource-property name="useUnicode">true</xa-datasource-property>
<xa-datasource-property name="characterEncoding">UTF-8</xa-datasource-property>
<xa-datasource-class>com.mysql.jdbc.jdbc2.optional.MysqlXADataSource</xa-datasource-class>
<driver>com.mysql.jdbc</driver>
<security>
<security-domain>ds-name-security-primary</security-domain>
</security>
<transaction-isolation>TRANSACTION_READ_COMMITTED</transaction-isolation>
<xa-pool>
<min-pool-size>5</min-pool-size>
<max-pool-size>100</max-pool-size>
</xa-pool>
<timeout>
<blocking-timeout-millis>5000</blocking-timeout-millis>
<idle-timeout-minutes>5</idle-timeout-minutes>
</timeout>
</xa-datasource>
</datasources>

And the custom.properties is:

## Appian must have a dedicated data source. Set the value to the JNDI name of
## the data source that will be used as the Appian data source.
## Note: This data source must point to a separate tablespace than any listed
## in the conf.data.datasources configuration.
conf.data.APPIAN_DATA_SOURCE=jdbc/AppianDS
## Comma-separated list of JNDI names of data sources on the application server
## that will be used to store business data. This list is used by the Query
## Database smart service and Data Stores.
#conf.data.datasources=

EDIT: I've confirmed than when I remove the .dodeploy in ear suite everything launches without an issue and I get the successful startup message - does that indicate that's where the issue is?

Then my next guess is the ds.xml file didn't deploy at all. What files are under jboss/standalone/deployments? You need to have appian-mysql-ds.xml and another file called appian-mysql-ds.xml.dodeploy. The latter file will be renamed as appian-mysql-ds.xml.deployed when it loads properly, and appian-mysql-ds.xml.failed (or similar) if not.

I'd read this article next to see if one of the solutions there solve this: https://community.appian.com/support/w/kb/235/kb-1009-could-not-find-datasource-error-thrown-during-jboss-startup

Thanks for your help.

I will have to pick this up again tomorrow, however - I redeployed from the repo to restore the ds.xml.dodeploy and ran again with the same result. I have checked the article you linked and can find nothing else to rectify according to that. I have appian-mysql-dsI.undeployed now have pasted the results below:

https://pastebin.com/97BLiLVL

All the best,

Howard

Your DS is getting loaded now:

15:53:03,540 INFO  [org.jboss.as.connector.subsystems.datasources] (MSC service thread 1-1) JBAS010400: Bound data source [jdbc/AppianDS]

The error now is something with your keystore file, though the error isn't very helpful to suggest a clear course of action.

Caused by: com.appiancorp.common.config.FatalConfigurationException: com.appiancorp.suiteapi.common.exceptions.AppianException: An unexpected error occurred while trying to load the keystore. (APNX-1-4210-005)

I haven't seen the root cause of "Caused by: java.io.EOFException" before with this - normally the error is more descriptive, such as the file is out of sync with the primary database. Others might have some ideas, but I suggest asking Appian Support.