Email Sending Process: Issue with Displayed Sender Address

Question

We have a process responsible for sending emails to the client company from two different domain email addresses. I'm utilizing a custom sender, and replies are also directed to this from address. However, in the mail properties, the 'mailed_by' field still displays the Cloud Environment URL and the from as well it is showing Via cloud Url. Is there any workaround for this issue? Ideally, the receiver should only see the 'From' address in all instances.

Abhishek Karumuru · Answer

Hi PavanSrihari i think so you are using community edition. you can go through this link : custom sender email regarding more information on custom sender email

Shubham Aware · Answer

Hello PavanSrihari I know This can be confusing for recipients who may not understand why the email appears to be coming from two different addresses. When using a custom sender email in Appian Cloud, the "mailed-by" field still shows the Cloud URL No perfect solution, but try contacting Appian Support for workarounds. You can try going to this documentation once if matches your requirement:- This document explains the process of customizing the FQDN (Fully Qualified Domain Name) of your Appian Cloud environment. By using a custom domain for your emails, the recipient will only see your chosen domain name in the "From" address and hide the Appian Cloud URL entirely. https://docs.appian.com/suite/help/24.1/Using_a_Custom_Domain_in_Appian_Cloud.html

Shubham Aware · Answer

PavanSrihari You can have multiple conditional domain names based on the client and dynamically set the "From" address based on client data. In your case, you can create two aliases: pavanSupport@techwise.com and srihariSupport@solutions.com . Utilize a gateway node or similar logic to determine the client company. Based on the chosen client, dynamically construct the "From" address string using the appropriate alias. For example, if the client is "Client 1" the "From" address would be set to "pavanSupport@techwise.com". Try doing this and let me know if that works for you.

Email Sending Process: Issue with Displayed Sender Address

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