Appian Community and Appian Academy are being upgraded. As a part of the upgrade, Appian Community is currently in read-only mode, and user registration is disabled until August 3. We apologize for any inconvenience this may cause, but a more secure, stable, and performant Community experience is coming soon!
The new Appian Community launches August 3, followed by Appian Academy on August 7. During the migration, Appian Community Edition, Appian Academy, Documentation, Certifications, Instructor-led Customer Training, Partner Sales Training & Accreditation, and Forum (for Appian Partners and Customers only) will remain available.
I am unable to log in using Basic User accounts in my Appian Cloud environment, while admin accounts are working fine.
I have verified that the users are active and have the required group memberships. Password reset was also attempted, but the issue persists.
Has anyone faced a similar issue or can suggest what configurations or logs I should check?
Thanks.
Discussion posts and replies are publicly visible
Could you clarify :Are the basic users SSO users or native Appian authentication users?What exactly happens when they try to log in; which screen do they land on (login page, blank/white screen, error page)?What is the exact error message or behavior observed ( Invalid credentials, redirect loop, blank screen, session timeout)?Basic to check ->Verify the basic users are added to the Application Users system group and are logging in via the main Appian URL (not /suite/design).Then check login-audit.csv to identify if the failure is authentication or authorization.