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I am unable to log in using Basic User accounts in my Appian Cloud environment, while admin accounts are working fine.
I have verified that the users are active and have the required group memberships. Password reset was also attempted, but the issue persists.
Has anyone faced a similar issue or can suggest what configurations or logs I should check?
Thanks.
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Could you clarify :Are the basic users SSO users or native Appian authentication users?What exactly happens when they try to log in; which screen do they land on (login page, blank/white screen, error page)?What is the exact error message or behavior observed ( Invalid credentials, redirect loop, blank screen, session timeout)?Basic to check ->Verify the basic users are added to the Application Users system group and are logging in via the main Appian URL (not /suite/design).Then check login-audit.csv to identify if the failure is authentication or authorization.
This is the error message that I am getting and they are native appian users, they will be landing on the native cloud page.
You dont have a maintenance window enabled in Admin Console right?
403 Forbidden means the users are reaching Appian, but Appian is rejecting access after sign-in, Check if site is under maintenance orCheck if basic user is part of any of the application group or site/home page security.Check default landing page of user in admin console.
No, I don't
Try checkign the logs login-audit.csv and authz-audit.csv to find more details for the basic user. Also check the network capture when basic user tries to login (Inspect->Network->Request/Response) if it can give more info on the error.
login-audit.csv and authz-audit.csv
Thankyou for the response!
Hi Hasini Marturu ,I’d suggest checking the issue in the following sequence:
Sure, thankyou!
What does the login-audit.csv file say corresponding to any of these failed attempts?