Hi We are b getting below error while log into the server. Need urgent he

Certified Lead Developer
Hi
We are b getting below error while log into the server. Need urgent help on this.
PFA server.log and application-server.log

2015-06-04 02:13:59,342 [http-/0.0.0.0:80-2] ERROR com.appiancorp.ag.util.Utilities - Group membership validation failed in process for user [BendreA]
java.lang.RuntimeException: java.lang.InterruptedException: Work couldn't complete in the designated time: 60000 milliseconds.
          at com.appiancorp.process.analytics2.service.ProcessAnalyticsServiceFacade.validateGroupMembership(ProcessAnalyticsServiceFacade.java:2386)

logs.zip

OriginalPostID-151431

OriginalPostID-151431

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  • To get a thread dump

    WINDOWS:
    cd %JAVA_HOME%\\bin
    jstack JAVA_PROCESS_ID > threaddump.txt

    LINUX

    cd $JAVA_HOME\\bin
    jstack JAVA_PROCESS_ID > threaddump.txt

    You would do these 3 times within 15 mns piping the output to a different file every time, e.g. threaddump.txt, threaddump1.txt and threaddump3.txt
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  • To get a thread dump

    WINDOWS:
    cd %JAVA_HOME%\\bin
    jstack JAVA_PROCESS_ID > threaddump.txt

    LINUX

    cd $JAVA_HOME\\bin
    jstack JAVA_PROCESS_ID > threaddump.txt

    You would do these 3 times within 15 mns piping the output to a different file every time, e.g. threaddump.txt, threaddump1.txt and threaddump3.txt
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  • Hi Eduardo,

    We are migrating from standalone to High Availability environment. Do we need to do this thread dump on high availbaility or do we need to migrate this thread dump from standalone environment. Can you please suggest ?

    Thanks