Hi We are b getting below error while log into the server. Need urgent he

ajinkyab277

Certified Lead Developer

over 9 years ago

Hi
We are b getting below error while log into the server. Need urgent help on this.
PFA server.log and application-server.log

2015-06-04 02:13:59,342 [http-/0.0.0.0:80-2] ERROR com.appiancorp.ag.util.Utilities - Group membership validation failed in process for user [BendreA]
java.lang.RuntimeException: java.lang.InterruptedException: Work couldn't complete in the designated time: 60000 milliseconds.
at com.appiancorp.process.analytics2.service.ProcessAnalyticsServiceFacade.validateGroupMembership(ProcessAnalyticsServiceFacade.java:2386)

logs.zip

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0 Eduardo Fuentes
Appian Employee
over 9 years ago

It seems a plug-in or a long running report is hitting hard the Analytics engine preventing users from logging in. I suggest you schedule a restart of the application server to kill any long running request.
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0 ajinkyab277
Certified Lead Developer
over 9 years ago

Hi Eduardo,
We did several time restart of JBOSS, Appian engines and check pointing of appian engines. After waiting some time at login page we are able to log in into the server.

Is there any way by which we can identify which plug-in or report causing this issue.

Note:- Whenever we try to restart jboss we face this problem.

Thanks
Ajinkya
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Next time get 5 thread dumps, one every 3 minutes and then look at them to see what threads you see that are still running after those 15 mns. Pay especial attention to those threads with a bigger stack trace, they will tell you more about what was running in the environment.
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

To get a thread dump

WINDOWS:
cd %JAVA_HOME%\\bin
jstack JAVA_PROCESS_ID > threaddump.txt

LINUX

cd $JAVA_HOME\\bin
jstack JAVA_PROCESS_ID > threaddump.txt

You would do these 3 times within 15 mns piping the output to a different file every time, e.g. threaddump.txt, threaddump1.txt and threaddump3.txt
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0 ajinkyab277
Certified Lead Developer
over 9 years ago

Thanks Eduardo I will give a try with this.
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