New installation of Appian 17.1 on Windows, can not log on

samw8931 over 7 years ago

Dear Appian community,

I just installed Appian latest verison (17.1) on my Windows laptop and installed Appian (including JBoss, MySQL) and started Appian and JBoss server.

The first page shows the login form, and I am sure I am using the correct user name and password that I specified in password.properties.dev (my environment name is 'dev').

http://localhost:8080/suite

But I can not login. The error message on the browser is:

Error 401 - Unauthorized

Sorry, your request could not be processed.

Return

Initial JBoss Server log shows:
00:01:07,571 INFO [org.jboss.as] (Controller Boot Thread) JBAS015874: JBoss EAP 6.4.0.GA (AS 7.5.0.Final-redhat-21) started in 1647692ms - Started 1699 of 1736 services (85 services are lazy, passive or on-demand)
00:13:53,509 ERROR [org.hornetq.core.server] (Thread-0 (HornetQ-scheduled-threads-1754625996)) HQ224033: Failed ...

Discussion posts and replies are publicly visible

0 samw8931 over 7 years ago

...to broadcast connector configs: java.net.SocketException: No buffer space available (maximum connections reached?): Datagram send failed
at java.ne…More
Thursday, 7:25 PM Unstarred Open Message Comment

I updated the custom.properties.dev file to use FQDN instead of localhost, and then redeployed to both Appian and JBoss, now after I restart JBoss (and Appian, Search server), I got the same error message and can not log on. But this time the JBoss log file does not show anything related to the login.

You help is greatly appreciated.
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0 Jim Schweitzer
Certified Lead Developer
over 7 years ago

Did you update web.xml for http?
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0 samw8931 over 7 years ago

Hi, jims419, thank you for your help ! It is puzzling to me that my web.xml does not have a section for Cookies at all, I searched 'cookie' and nothing comes up in the web.xml.

The installation guide say this: Allow Insecure Cookies

Because we just configured Appian to run over http instead of https, we now need to also tell it that it's OK to set cookies that don't require a secure connection.
1.Go to <REPO_HOME>\\ear\\suite.ear\\web.war\\WEB-INF\\. Create this directory if it does not already exist.
2.Copy <APPIAN_HOME>\\ear\\suite.ear\\web.war\\WEB-INF\\web.xml into the current directory.
3.Open web.xml in a text editor.

4.Remove the following lines:

<cookie-config>
<http-only>true</http-only>
<secure>true</secure>
</cookie-config>
<tracking-mode>COOKIE</tracking-mode>
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0 samw8931 over 7 years ago

But my <APPIAN_HOME>\\ear\\suite.ear\\web.war\\WEB-INF\\web.xml does not have any cookie settings, so I can not remove any <cookie-config> as there is none.
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0 Jim Schweitzer
Certified Lead Developer
over 7 years ago

Are you using the web.xml that came with default Appian install? I see the cookies lines there in my Linux deployment (line 1090)
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0 samw8931 over 7 years ago

Hi, jims419. Yes I am using the default <APPIAN_HOME>\\ear\\suite.ear\\web.war\\WEB-INF\\web.xml. I have attached my web.xml in this message.

But the way, are you also using Appian 17.1 ? And did you apply the hotfixes (I did not as this is my first install and I want to just to get Appian up and running) - thanks!

web.xml
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0 Jim Schweitzer
Certified Lead Developer
over 7 years ago

That's strange. I'm on hotfix A, but I originally installed it without the hotfix. Don't think web.xml changed. are you on windows or linux?

Here's the diff between your file and mine:
214,217d213
< <filter>
< <filter-name>sailRequestMetadataFilter</filter-name>
< <filter-class>com.appiancorp.sail.SailRequestMetadataFilter</filter-class>
< </filter>
352,355d347
< <filter-name>sailRequestMetadataFilter</filter-name>
< <url-pattern>/*</url-pattern>
< </filter-mapping>
< <filter-mapping>
1090,1094c1082
< <cookie-config>
< <http-only>true</http-only>
< <secure>true</secure>
< </cookie-config>
< <tracking-mode>COOKIE</tracking-mode>
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0 samw8931 over 7 years ago

Hi, jims419, I am installing Appian on Windows. Just to be sure, the final web.xml should not contain the <cookie-config> section - correct ?
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0 Jim Schweitzer
Certified Lead Developer
over 7 years ago

yes, you would remove the lines as specified in the docs: docs.appian.com/.../Post-Install_Configurations.html
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