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Need suggestions to Store and Retrieve Documents Remotely

sujithap951
A Score Level 2

Hello All,

I am trying to retrieve documents from  external server by using direct file location through Third party credentials. I found few smart services to get remote directory files.

  1. Retrieve Files In Folder Over FTP

          I am little confused on server file path(Path to Folder, Destination Directory), I tried passing multiple combinations of file path but it didn’t work. The process is getting completed                  without returning any document. If anyone had already done this, kindly pass me the inputs.

    2. Get Remote Directory Contents  Over SFTP

        I tried using this smart service but its failing and the error as below.

       "Error Establishing SFTP connection. Confirm your hostname, username and password. Error Message: java.net.ConnectException: Connection timed out (Connection timed out)"

Kindly let me know if you have tried any of these smart services or if there is any other functions or smart services which we can use to remotely access files from Appian.

 

Kind Regards!!

Sujitha P

 

 

            

 

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  • 0
    Certified Lead Developer
    You can use any of above mentioned smart service, provided you have valid access to the FTP/SFTP location. To check, you can try to access the location via clients like WinSCP or Filezilla.

    If you have valid access, check if you Appian server is white-listed on the FTP/SFTP server.

    if all above is good, above SS are just matter of configurations. Check documentation in below link

    community.appian.com/.../sftp-smart-services

    While receiving a file, sftpServerFilePath should be "/path/to/the/folder/loc/to/receive/doc/"&"fileNameToBeRetreived.ext". The destination folder is the location on the Appian side where the received document should store.

    While sending a file, sftpServerFilePath should be "/path/to/the/destination/folder/loc/"
  • 0
    Hello

    File/Folder Path is the remote path, if linux then it should be something like /some/folder/

    Destination Directory: where in Appian you want to store in the Knowledge center.

    The time out error normally is because your server and port are not properly configured. Make sure the Appian server can reach those IP and server. Check if there is not a firewall. Is the server visible on the Internet?

    Hope this helps

    Jose

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