Start Process on receipt of an email message sent to a custom email address on Appian Cloud

Certified Lead Developer

Hello All,

 

I have a requirement in which I need to perform following operations. Need your suggestions on how this can be achieved in Appian Cloud. I know how to do this on On-Premise installation of Appian.

 

  • Need to configure a custom email address i.e. support@mycompaneydomain.com
  • Use Appian process to send email to external users (Use Send Email Node and ‘From address’ needs to be the custom email address i.e. support@mycompaneydomain.com)
  • When any of the external user is replying to the above sent email – Appian should start a process and parse the email. (Start Process in Appian if email /s are sent to support@mycompaneydomain.com)
  • User can send multiple emails as a reply to the same email sent from Appian
  • The entire email received in Appian should be stored and need to be shown in an Appian report / record (No direct way but various workarounds like using ‘Create Eml File’ smart service – Please suggest most optimal based on your experience)

 

Thanks,

Ketan

  Discussion posts and replies are publicly visible

Parents Reply
  • Hi Ketan,

    Yes- E mail can be received on Appian cloud sent to a custom email address as well and a process be started.

    The proper routing to the intended process model needs to be configured through custom.properties file along with this you need to configure the alias name for support@mycompaneydomain.com such as supportDesk and enable it in custom.properties file through below property:
    conf.mailhandler.alias.supportDesk =processmodeluuid -(Please raise support case to add these configs in custom.properties).

    The entire email received in Appian should be stored and need to be shown in an Appian report / record-  You may use mail poller plug-in, that will store the email info in DB tables and you won't be needing "Create EML File" smart service to generate the new email file. However, a number of JavaMail Properties needs to be configured at mail server so that performance can be improved as per the use case.

    Please refer below link for the same: https://community.appian.com/b/appmarket/posts/mail-poller

    Thanks

Children
No Data