Hello All,
I have a requirement in which I need to perform following operations. Need your suggestions on how this can be achieved in Appian Cloud. I know how to do this on On-Premise installation of Appian.
Thanks,
Ketan
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You can configure a custom email sender on cloud by raising a support case. A little more information regarding using that sender is here: https://docs.appian.com/suite/help/19.1/Configuring_Custom_Email_Senders.html
For the replies, information on configuring appian to receive emails and poll an email inbox is here: https://docs.appian.com/suite/help/19.1/Mail_Server_Setup.html#receiving-emails
For multiple emails, you will need a consistent element in the email - for example, a case ID within the subject - that you can use to correlate with a case or other business data. You can store the email in a database by extracting the body, subject, sender etc when you receive the mail and saving that information to a database table of your own design.
Hi Phil,
Thanks for the reply. But can email be received on Appian cloud sent to a custom email address as well and a process be started. I know it is possible on On Premise installation of Appian.
https://community.appian.com/support/w/kb/1384/kb-1896-faqs-related-to-email-configuration-on-appian-cloud#q1
Please let me know if that is possible
Hi Ketan,
Yes- E mail can be received on Appian cloud sent to a custom email address as well and a process be started.
The proper routing to the intended process model needs to be configured through custom.properties file along with this you need to configure the alias name for support@mycompaneydomain.com such as supportDesk and enable it in custom.properties file through below property:conf.mailhandler.alias.supportDesk =processmodeluuid -(Please raise support case to add these configs in custom.properties).
The entire email received in Appian should be stored and need to be shown in an Appian report / record- You may use mail poller plug-in, that will store the email info in DB tables and you won't be needing "Create EML File" smart service to generate the new email file. However, a number of JavaMail Properties needs to be configured at mail server so that performance can be improved as per the use case.
Please refer below link for the same: https://community.appian.com/b/appmarket/posts/mail-poller
Thanks