Facing issue in smart service: a!exportDataStoreEntityToExcel()

Hi,

I have the same issue with my application, but found it using the smart service instead of the function itself. Error logs is similar.
It works perfectly fine in our dev env, but with that error in test.

Have you found any solution / lead to solve this problem ?

Thanks in advance,

Hi,

I have the same issue with my application, but found it using the smart service instead of the function itself. Error logs is similar.
It works perfectly fine in our dev env, but with that error in test.

Have you found any solution / lead to solve this problem ?

Thanks in advance,

Hey Matthias Kapfer,

I'm having the same issue when using the smart service node in the process model and the function in an interface. Have you been able to find a solution to this yet?

Thanks!

Hi virenp

Following my architect's advices, it looks like the problem came from an "issue" in the system setup. Indeed, it appears that to work fine, the exportDataStoreEntityToExcel method need some specific fonts.

The solution (not fully validated yet) would be to run the following unix command:

apt-get install fontconfig gnu-free-fonts

Once the font installed, you'll need to restart the tomcat server.

Please let me know if everything is fixed thanks to that,

Best,

Thanks a lot for this suggestion. I will try this out and let you know how it goes.

Regards,

Thanks a lot Matthias Kapfer! This fixed the issue. Really appreciate your help and quick reply.

Best Regards,