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We had a process model (and corresponding tempo action) completely disappear fro
Jason Noker
over 9 years ago
We had a process model (and corresponding tempo action) completely disappear from our Appian instance after restarting. We are on version 16.1 hotfix B. The folder is there, all of the other process models are there, but the main model is gone. The currently running processes are still there but the model is gone.
any ideas? this was a pretty important process model to our application.
OriginalPostID-203776
OriginalPostID-203776
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Paul Mayeur
Appian Employee
over 9 years ago
Check /logs/deletion.log
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mpontius
over 9 years ago
Agreed, check the deletion log. Sounds like it was blown away.
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Jason Noker
over 9 years ago
thanks. I found it in the deletion log - now what?
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Paul Mayeur
Appian Employee
over 9 years ago
Figure out who deleted it (see last column) and give them a good talking to. Import your backup.
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Jason Noker
over 9 years ago
and why was it in the deletion log if I didn't delete it?
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mpontius
over 9 years ago
Does someone know your credentials to the system? You could attempt to cross reference to the user-request-audit.csv log at the time it happened. That log has an IP address associated with it which you could check to your IP address. Although not 100% it might give you an idea of whether or not YOU actually deleted it or someone logged in as you deleted it.
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Jason Noker
over 9 years ago
so...it was deleted by the [Administrator]. Nobody on our team uses that login and every other deletion has a username that we use attached to it. Is there any scenario where something in the system would delete all process models within a folder and assign the deletion to the Administrator?
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mpontius
over 9 years ago
Interesting, might still be worth an attempted cross check based on time to the user-request-audit log and see if someone logged in as Administrator, could potentially trace to the computer that did it from the IP (once again not fool proof). Another thing to check is if you have any plugins that allow the programmatic deletion of a process model, potentially someone accidentally used that and blew it away? I can not think of a Scenario where Appian would just blow away all process models within a folder.
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