Hello Forum, There is a requirement where we need to interface with chat an

@vishnu
Is this something you want chat option in appian tempo or you want to interact with any external chat apps like Lync,Jabber etc ??

If it's the first option you mean to say that from tempo like our normal IM services user's should be given a option to communicate via Appian ??

I'm referring to first option if its possible...

@vishnuv
AFAIK., chat and video conf work on a different protocol layer which cannot be cloned with our appian engines. I have never seen such option in appian...
By the way it's interesting.. :)

Yes. Lets see if any of our friends come up with alternative solutions...

Hi,

The best way would be to do the approach that Slack has taken. The Slack integration with Skype basically launches a web version of Skype (e.g. https://web.skype.com/en/) and makes a new call to a contact. Would that work for your use case?

Hi, Appian does not have interface with video conferencing capability. Thanks

As mentioned in above comments, Appian does not have video conferencing/chat features. So, your option is to integrate with other third party platforms which provide chat/video conferencing using their API.
One approach that I think is feasible is: Create an external web application (HTML/JS as front-end, Some Server Side technology like Spring Java framework at backend..). Then use the API provided by the third party platform to get chat/video conferencing features.

You can then use Embedded SAIL or Web API to integrate your external web application with Appian.
Some third party platforms which provide chat/video conferencing via programmable APIs are: https://tokbox.com/ (this is free)
https://developers.oovoo.com/
https://www.applozic.com/
www.sinch.com/.../

Note that integrating with these third party platforms will need skills in Java and JavaScript.

Thank you all for you suggestions. We have plans to integrate with third party platforms.

Hi Vishnuv

I am looking for a similar kind of implementation. Can anyone help if already implemented?

Look at this component:

https://community.appian.com/b/appmarket/posts/temasys-skylink-real-time-communications