Call Webservice node errored out and process is active

Have you tried using an exception on the node? You could do a timer exception after certain length of time to follow an exception path

@vikrantb could you please comment the alert message here such that we can analyze the whats the issue exactly.

@rodgraham - Have tried using exception on the node with timer but it didnot work as expected.
a) Service gets timed out in 2 mins, tried timer of 1 min on exception flow, it worked.
b) Tried timer of 3 seconds in exception flow, but it did not worked as Call Webservice node was errored by timeout after 2 seconds

@vikrantb: i will suggest you to add a boolean variable in the out put of webservice node and set it true once the webservice is executed successfully, You should also branch out another parallel flow from start node to a script node and on that script use a timer event to wait for 1min , if the boolean which you are using in output of webservice is changed to true or not , if not then put your flow to a user input task , where you can show user a message about the webservice not working.

The way I have handled this in the past is to handle it on the subprocess node in the model above this. Not sure if that will achieve your goal, but worth a chance.

If there is any data dependency on this WS execution then you are stuck and you need to manually restart this. No other option. Else, as chirstineh suggested, have a timer on the sub process call for 2 mins and if you don't get any response,retry (if required or move on).

Where we experience issues such as this (usually on SSRS calls) we have a Boolean output of the WS call on success and a script task immediately before which restarts every 5 minutes for either 3 goes or until Boolean marks as successfully called.

Similar issues with Sharepoint integrations too.

I would agree with sparshs - branch from the start node with a timer where you perform some notification action - to the user and / or your support team if the timer expires and the web service has not completed (as indicated by the boolean).

Thanks all for your comments.
As suggested am using timer in parallel flow with WebService call and checking whether the service got executed successfully.