Hi,
My team works with a demo environment on cloud, in version 19.4, and we want upgrade the environment to 20.1
There is any way to upgrade? We only found guides about local installation, but not cloud guide.
This step is automatically?
Thanks in advance.
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In certain cases, I guess it may not be true for everyone, I have previously discovered our cloud environment had already been upgraded before they even made the product announcement.
In general, regardless of whether it's before or after, you don't have to do anything but wait. Your cloud environment upgrades on its own. This is why Appian is so committed to backwards compatibility.
If after a very long time since upgrade was officially announced you still haven't got it, I would consult with Appian support to see if there's some technical or other difficulty keeping them from upgrading your environment.
Certain organizations have signed up for "Early Access". Early Access gets an early sneak peak of the release to prepare their organizations. These organizations are typically Appian partners that are preparing for product launches so that they are ready to sell and implement through their teams. Appian and its customers also benefit from this early feedback. Early Access deployments have limited flexibility on when to receive the release as the timing is critical for the feedback cycle and these instances aren't production usage.
Regarding rescheduling updates, please see this article for more information
https://community.appian.com/support/w/kb/679/kb-1403-rescheduling-cloud-installation-upgrades
Thank you for that. Early access is super helpful getting POC of new release possibilities up and running. I can't tell you how much these mean to getting buy-n from client to upgrade sooner.