Excel Tools: Export CDT To Excel smart service working fine on one environment, but failing on the other!

kaustubht over 6 years ago

I have used smart service Export CDT To Excel from the version 2.0.0. The smart service works well on one environment, but with the exact same implementation, it fails to work on client environment. Need expedite assistance as this is affecting a client deliverable.

On client environment, when I run the process containing the smart service Export CDT To Excel, the process breaks at the smart service node and attached alert is generated. The alert is not much informative at all. I also checked the sever logs. The only info I could find is 'java.lang.NullPointerException' being generated for the failed node.

Please suggest how can we resolve this issue.

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0 Shanmukha
A Score Level 1
over 6 years ago

Hi Kaustub,

Did you see the 2nd level stack trace of the error in the logs? If yes then could you please share with us so that we will look into it.

Thanks
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0 Rama Thummala
Certified Lead Developer
over 6 years ago

Hi kaustubht ,

Please make sure, we have same version of plugin on both the environments.
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0 ChristineH
Certified Lead Developer
over 6 years ago

The java.lang.NullPointerException would indicate that a pv that is being passed in is blank and is not what is expected. I would monitor the process details to look at the variables and history to see if the data flowing into the smart service is what you expect.
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0 Pitla Mahesh
A Score Level 2
over 6 years ago

Hi,

Please check whether the folder and document to override are created and mapped correctly.
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0 chandu
A Score Level 2
over 6 years ago

Worth to Check Can you check the How the smart service is getting hit is that run whoever designed the process model or run whoever started the process. If it is who ever started the process can you check the user is not deactivated in the environment.
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0 abishekk109 over 6 years ago

Hi,

There are many reasons where this error can occur.

1. If the CDT which u are trying to export contains null values in db.
2. If the pv! value is null where you retrieve the data from db.
3. Versions of the plugin in the environment.

Please confirm if all the three are fine by monitoring the instance. I guess there should be null values in the db for the CDT you are trying to export.

Let me know if you need any more help.

Thanks,
Abishek
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