Excel Tools: Export CDT To Excel smart service working fine on one environment, but failing on the other!

kaustubht over 6 years ago

I have used smart service Export CDT To Excel from the version 2.0.0. The smart service works well on one environment, but with the exact same implementation, it fails to work on client environment. Need expedite assistance as this is affecting a client deliverable.

On client environment, when I run the process containing the smart service Export CDT To Excel, the process breaks at the smart service node and attached alert is generated. The alert is not much informative at all. I also checked the sever logs. The only info I could find is 'java.lang.NullPointerException' being generated for the failed node.

Please suggest how can we resolve this issue.

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0 abishekk109 over 6 years ago

Hi,

There are many reasons where this error can occur.

1. If the CDT which u are trying to export contains null values in db.
2. If the pv! value is null where you retrieve the data from db.
3. Versions of the plugin in the environment.

Please confirm if all the three are fine by monitoring the instance. I guess there should be null values in the db for the CDT you are trying to export.

Let me know if you need any more help.

Thanks,
Abishek
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0 abishekk109 over 6 years ago

Hi,

There are many reasons where this error can occur.

1. If the CDT which u are trying to export contains null values in db.
2. If the pv! value is null where you retrieve the data from db.
3. Versions of the plugin in the environment.

Please confirm if all the three are fine by monitoring the instance. I guess there should be null values in the db for the CDT you are trying to export.

Let me know if you need any more help.

Thanks,
Abishek
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Vote Up 0 Vote Down

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