Not able to Receive File Over FTP

Certified Senior Developer

Hi All,

We are using "Receive files over FTP" smart service to fetch files from a FTP folder and save it in Appian. However, we are not able to fetch the file & smart service is getting completed without any error. Could you please help us understand what is the exact parameter values we need to pass?

External System Key: Added username & password in third party credential store in Admin console. There a key got generated (although the test connection is failing). We are using the key in the External System Key parameter as a string (eg. "externl_key").

Use Per User Credential: False

Server Host Name: Text value, shared by external system

Server Port: Number value, shared by external system

Remote File URL: URL of the file appending the actual file name with extension

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