I used log reader plugin to get the logout details of all the member of that application. The plugin is working fine in the lower environments(dev and test) but it is not working fine in the production environment.What can be the solution for this
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Are you passing correct CSV path for reading ??Check tomcat logs you might found something there.
Hi venkat I am using the same path in dev and test there it is working fine can it be different for production
Depends on the number of servers you have and are you using any filters on the file?? Like filtering by date (check whether you Passing it in correct format or not)
It is very likely that your production might be in a high availability configuration.
See here on how to deal with that: community.appian.com/.../access-to-logs-from-other-appian-servers
sure Mathieu I will check that and back to you
Hi Venkat we have checked the CSV path for reading . The path is working fine in staging and dev environment
Hi Mathieu we have checked the configuration it is same in all dev ,staging and production environment
vaibhavm7394 said: we have checked the configuration it is same in all dev ,staging and production environment
Forgot about lower environments , In prod for load balancing we use multiple servers. If you go through Mathieu's link below you get to see how the logs for multiple servers defined. Are you sure you only had single server , If so is there any filter conditions that defined wrong or is it throwing any error??