I used log reader plugin to get the logout details of all the member of that application. The plugin is working fine in the lower environments(dev and test) but it is not working fine in the production environment.What can be the solution for this
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It is very likely that your production might be in a high availability configuration.
See here on how to deal with that: community.appian.com/.../access-to-logs-from-other-appian-servers
Hi Mathieu we have checked the configuration it is same in all dev ,staging and production environment