Hi, We are using the 'Receive file over FTP' smart service o

borisb

A Score Level 1

over 9 years ago

Hi,

We are using the 'Receive file over FTP' smart service of the SFTP Smart Services Plug-in but we keep getting the error message "FILE_NOT_FOUND". The file we are referring to exists on the ftp location. When we use the ‘Receive files in folder over FTP’ smart service we do receive the file including all the other files in this location.
How should we set the remote file URL parameter for the ‘Receive file over FTP’ smart service? We have tried a lot of different ways already without success.

We would expect the following since it is asking for a Full URL but this is not working.
=”server/.../file.extension”

What should the remote file URL look like? Does anyone have an example?

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0 Dan Lluhi
Certified Lead Developer
over 9 years ago

Hi, in our application we use ="/folder/file.extension".

I do remember we ran into a similar issue where we would get an error when using 'Receive file over FTP', but using 'Receive files in folder over FTP' worked fine. We ended up opening a support case and found that there was a small bug in the 'Receive file over FTP' plugin where a comparison was being made with '=' instead of '=='. After ACS deployed the new version of the plugin, the smart service started working.
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0 borisb
A Score Level 1
over 9 years ago

Hi Daniel,

Thanks for your response. Sounds like the exact same problem. As far as I can see we are using the latest version (1.5). What version of the plug-in are you using?
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0 Dan Lluhi
Certified Lead Developer
over 9 years ago

We are also using version 1.5. However I just downloaded the current version off of the Shared Component page, and it looks like the bug is still in the java code (ReceiveFileOverFTP.java lines 142 and 152). If you're on the cloud, I'd recommend opening up a support case and seeing if they can find the version where this bug is fixed and deploy it to your environment. They should be able to find the old support case one of my team members created back around July 2015 where we were able to resolve the issue.
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0 borisb
A Score Level 1
over 9 years ago

We are on the cloud so i'll just open a support ticket there. Thanks for your help.
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