I am using the plugin #AdvancedCallWebService. I am recieving the error "co

@mattj To the best of my knowledge, adding the "Advanced Call Web Service" plugin to the 'Plug-ins List' in the Third Party Credential you have been using, resolves the issue. Let's see what other practitioners opines, if the above mentioned isn't the case.

As mentioned by Sikhivahan, this is likely an issue with the plugin not having access to the External key which is defined in Admin console under Third Party credentials. Navigate to /suite/admin on your Appian environment. Go to Third Party Credentials. Find the external key store that you are using. Check if it contains a property for "username".

If you have not created a secure credentials store, then you need to create it. It should have username and password as fields in it.

I also checked the instructions for Advanced Call Web Service(forum.appian.com/.../o).

The PDF mentions that if you have set USERNAME_TOKEN_NO_PASSWORD, then no password property is needed. But, you still need the "username" field set as property in the secure credentials store that you create.

Thank you all! This has fixed my issue.

Hi All,
we have been using the same plugin in 7.10 it worked fine. now we upgraded to 16.2 , it is not available in the process model. But in the logs it is says plugin is installed.
Is this plugin not supported in the 16.2 environment.

@malavikar, navigate to /suite/admin. Go to Plugins section. Do you see the plugin there?

no the plugin is not seen in the admin console but it is seen in the app server logs