#PDF doc from Template, I am using this smart service to create a PDF document

lilyc over 10 years ago

#PDF doc from Template, I am using this smart service to create a PDF document (I created a PDF form using Adobe LiveCycle) which saves the pv!FirstName and pv!LastName into the newly created PDF. when I type English characters, there is no problem and the created PDF file displays the values correctly but, when I type Chinese characters for name and last name , the created pdf file form display is black... strange... so i click the text field on pdf file and when i click it shows the chinese characters.. when I click on any other field in the pdf document, the chinese text magically disappears until i click on it and it goes on and on...
has anyone encountered such problem? can you please help me? any ideas? thanks in advance
...

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0 Matt Luo
Appian Employee
over 10 years ago

Hi, Lily, I can see that this post is a duplicate from forum.appian.com/.../f-71182, where I will continue working with you. Just to give you notice, you can capture a larger audience in the future by going to Actions --> Ask a Technical Question.
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0 lilyc over 10 years ago

Thank you Matt.. I have an idea about the problem. My Appian encoding is UTF-8 and windows is ANSI... could it be the cause of problem
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0 Matt Luo
Appian Employee
over 10 years ago

Hi Lily,

I can recreate a similar end result. If I use the smart service, English will appear fine. The form field with Chinese character will have the characters, but not display. It is as if the characters were white-colored; so to the eye, the field appears to be blank. However, I can copy the field contents and paste the characters successfully into a text editor.

This problem seems related to the PDF software, as opposed to Appian. I cannot write Chinese characters at all into my instance of Adobe Reader. Please check if you have all the Chinese language packages necessary for your PDF software.
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