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Hi all,
We have a process that is triggered by the email. Now, when I have set up an auto-forward to the email address of the process model, this process is not getting triggered. I tested two scenarios:
(1) The email address of the process model was added in a distributed list (DL). Now, when that DL is sent an email directly, the process gets initiated successfully. But, if I set up a rule in my mail address such that "any email coming from xyz@abc.com, forward it to DL", the process doesn't get initiated.
(2) I set up a rule in my mailbox such that, "any email coming from xyz@abc.com, forward it to <processmodel email>". And I send an email to my mailbox from xyz@abc.com. That doesn't initiate the process as well.
Any idea what could be the issue here?
P.S: We are on 17.1 Cloud set up.
ThanksAkshar.
Discussion posts and replies are publicly visible
HI Akshar,
Did you find any solution for this scenario?
Not really, we kinda worked around.
Could you please suggest any other workaround as I am also facing the same issue.