We have a process that is triggered by the email. Now, when I have set up an auto-forward to the email address of the process model, this process is not getting triggered. I tested two scenarios:
(1) The email address of the process model was added in a distributed list (DL). Now, when that DL is sent an email directly, the process gets initiated successfully. But, if I set up a rule in my mail address such that "any email coming from firstname.lastname@example.org, forward it to DL", the process doesn't get initiated.
(2) I set up a rule in my mailbox such that, "any email coming from email@example.com, forward it to <processmodel email>". And I send an email to my mailbox from firstname.lastname@example.org. That doesn't initiate the process as well.
Any idea what could be the issue here?
P.S: We are on 17.1 Cloud set up.
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Did you find any solution for this scenario?
Not really, we kinda worked around.
Could you please suggest any other workaround as I am also facing the same issue.
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