Email Initiated Process - Issue with Auto-Forward

Hi all,

We have a process that is triggered by the email. Now, when I have set up an auto-forward to the email address of the process model, this process is not getting triggered. I tested two scenarios:

(1) The email address of the process model was added in a distributed list (DL). Now, when that DL is sent an email directly, the process gets initiated successfully. But, if I set up a rule in my mail address such that "any email coming from xyz@abc.com, forward it to DL", the process doesn't get initiated.

(2) I set up a rule in my mailbox such that, "any email coming from xyz@abc.com, forward it to <processmodel email>". And I send an email to my mailbox from xyz@abc.com. That doesn't initiate the process as well.

Any idea what could be the issue here?

P.S: We are on 17.1 Cloud set up.

Thanks
Akshar.