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I have created a process model that allows assignment of requests to users. The
helmuta
over 10 years ago
I have created a process model that allows assignment of requests to users. The user field I created as a people field, I thought it worked well to be able to start typing and have the field populate from the users in the system. Works great, but I now want to un-assign a request from a user and if I remove the name from the filed as soon as I save the request the name is put back.
I thought about creating an un-assigned user in the system but that seems like too much of a hack. Has anyone else run into this problem and if so how did you solve the problem....
OriginalPostID-88223
OriginalPostID-88223
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Patty Isecke
Appian Employee
over 10 years ago
Is the list of users saved into a process variable? If so, when you un-assign a request, do you see the list of users updated?
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helmuta
over 10 years ago
I am not sure if I am explaining my process correctly. Let me try again.
1. A request has been entered into the system
2. Project Manager comes along and decides to have John Smith work on the request. John Smith is a user in Appian and listed in people. So when the manager opens the request to assign it to John the Assignee field is blank until the manager starts typing it then displays a list of users that meet the criteria entered by the manager, who can select someone (John Smith). The request is assigned to John.
3. Another request comes into the system that is of a higher priority than the request that was assigned to John. So we want to assign this request to John and un-assign the other request.
The problem is once John's name is in the request it can only be removed by entering someone else's name. I would like to be able to make the assignee field blank (meaning unassigned).
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Tim Nguyen
Appian Employee
over 10 years ago
Would creating a empty user group and assign the old task to the empty user group be a viable option for you?
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Mike Schmitt
Certified Lead Developer
over 10 years ago
Create a group for the Supervisors and have the task's default state be assigned to that group (so it can be opened by any supervisor). This way, the supervisor could click an "un-assign" button and the task could be re-assigned back to that group (instead of blank).
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erickp
over 5 years ago
in reply to
Mike Schmitt
Hey Mike, I am considering creating a group that would store all the supervisors in the system. Have you had to accomplish this before? How would you go about to do this? What I had in mind was to create a daily process that runs, gets a list of all the supervisors and adds them to the group. Is there any other way?
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Mike Schmitt
Certified Lead Developer
over 5 years ago
in reply to
erickp
erickp
- you should probably start a new thread for that question since it's not really related to this original post and also this post is over 5 years old. I'll think about it some and try to look out for a new post from you.
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