Can anyone let me know the difference between a escalation and an exception in a process model.
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Exception : It let you to create alternative workflows from an activity based on configured conditions.
Escalation : It can automatically take a number of actions to solve the problem. An escalation can be configured for any attended node. Besides this configuration escalations can also be triggered manually, or by configuring an Escalation Timer Event. It mainly useful in Assigning Tasks after a certain time period of not completing the task by the Assignee.