Can anyone let me know the difference between a escalation and an exception in a process model.
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Hi fathimazaharak,
Exceptions:- The exceptions tab lets designers create alternative workflows from an activity based on configured conditions. The exception tab appears on all non-event and non-gateway activities. We can configure the Exceptions based on Timer Event, Rule Event and Receive Message Event.
Escalations:- It is like SLA when a task or process node is delayed for any reason, configurations in the escalations tab can automatically take a number of actions to solve the problem. We can configure a timer event and change raise the priority or send an Alert or Send a Message or Reassign a Task.
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Brilliant explanation! Thanks a lot.
Hi I am getting an error when I set an exception, I just want this node to be skipped and moved to End when its been 5 mins since the start of the node and its not completed.
Exception : It let you to create alternative workflows from an activity based on configured conditions.
Escalation : It can automatically take a number of actions to solve the problem. An escalation can be configured for any attended node. Besides this configuration escalations can also be triggered manually, or by configuring an Escalation Timer Event. It mainly useful in Assigning Tasks after a certain time period of not completing the task by the Assignee.
Okay found the reason for the error, the error was I just has to connect the Exception flow to the end node. It was right in front of my eyes and I missed it.
Thanks, a lot! for clear explanation!