Can anyone let me know the difference between a escalation and an exception in a process model.
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Hi fathimazaharak,
Exceptions:- The exceptions tab lets designers create alternative workflows from an activity based on configured conditions. The exception tab appears on all non-event and non-gateway activities. We can configure the Exceptions based on Timer Event, Rule Event and Receive Message Event.
Escalations:- It is like SLA when a task or process node is delayed for any reason, configurations in the escalations tab can automatically take a number of actions to solve the problem. We can configure a timer event and change raise the priority or send an Alert or Send a Message or Reassign a Task.