I have designed a little HTML template in order to send dynamic emails to the costumer with the send e-mail smart service. But when it comes to outlook emails, the user doesn´t recieve the email.
There isn´t any problem on Gmail, I can see the email without any problem. I read that maybe some HTML tags doesn´t work on Outlook, but I do not even get the email.
Thanks!
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Your problem won't be Outlook AFAIK... the two main possibilities here are that Appian is rejecting the email address for some reason, or more likely, your incoming mail server itself is rejecting the emails from Appian.
But it doesn´t work with personal hotmail accounts too, it´s too strange...
The problem is, that the Appian server tries to send email from a domain it does not own. This es a clear violation of email code of conduct and the receiving server is free to just ignore it.