I configured a process model to trigger on recieving an email, with in the process model I am using a Send E-mail smart service to send a confirmation email to the one who sends the mail, confirming them that the instance is triggered.
Here the issue is, the email we are sending using Send E-mail smart service is going as a separate email but I want to send it as a reply email that they send to appian process model.
Can we achieve this? Is it possible?
Discussion posts and replies are publicly visible
Work Around Can be try Extracting Data from the mail and generate your Specific HTML Template where you can add your mail body and Append Extracted Data.